Terms & Conditions

THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 8 (LIMITATION OF LIABILITY).

Interpretation

The following definitions and rules of interpretation apply in these Conditions.

1. Definitions:

1. Interpretation:
   1. A reference to legislation or a legislative provision:
      1. is a reference to it as amended, extended or re-enacted from time to time; and
      2. shall include all subordinate legislation made from time to time under that legislation or legislative provision.
   2. Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
   3. A reference to writing or written includes fax and email.

• Basis of contract

1. 1. 1. The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.
      2. The Order shall only be deemed to be accepted when the Platform Provider issues written acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date).
      3. Any samples, drawings, descriptive matter or advertising issued by the Platform Provider, and any descriptions or illustrations contained in the Platform Provider’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
      4. These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
      5. Any quotation given by the Platform Provider shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue.

• Supply of Services

1. 1. 1. The Platform Provider shall supply the Services to the Customer in accordance with the Specification in all material respects.
      2. The Platform Provider shall use reasonable endeavours to provide the Services but time shall not be of the essence for performance of the Services.
      3. The Platform Provider reserves the right to amend the Specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and the Platform Provider shall notify the Customer in any such event.
      4. The Platform Provider warrants to the Customer that the Services will be provided using reasonable care and skill.

• Customer’s obligations

1. 1. 1. The Customer shall:
         1. ensure that the terms of the Order and any information it provides in the Specification are complete and accurate;
         2. co-operate with the Platform Provider in all matters relating to the Services;
         3. provide the Platform Provider, its employees, agents, consultants and subcontractors, with access to the Customer’s premises, office accommodation and other facilities as reasonably required by the Platform Provider;
         4. provide the Platform Provider with such information and materials as the Platform Provider may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;
         5. obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
         6. notify the Platform Provider if any licences, insurances, permissions, consents are revoked or amended;
         7. notify the Suppler if any material changes occur to the Customer;
         8. keep all, documents and other property of the Platform Provider (Platform Provider Materials) in safe custody at its own risk, and not to dispose of or use the Platform Provider Materials other than in accordance with the Platform Provider’s written instructions or authorisation; and
         9. comply with any additional obligations as set out in the Specification; 
         10. maintain up to date public liability insurance of an appropriate level for the Customer’s business; and
         11. maintain any relevant certification or trade body consents required by the Customer’s business and notify the Platform Provider of any changes.
      2. If the Platform Provider’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):
         1. without limiting or affecting any other right or remedy available to it, the Platform Provider shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays the Platform Provider’s performance of any of its obligations;
         2. the Platform Provider shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Platform Provider’s failure or delay to perform any of its obligations as set out in this clause 4.2; and
         3. the Customer shall reimburse the Platform Provider on written demand for any costs or losses sustained or incurred by the Platform Provider arising directly or indirectly from the Customer Default.

• Charges and payment 

1. 1. The Charges for the Services shall be calculated on a monthly basis as follows:
      1. the Charges shall be calculated in accordance with the Platform Provider’s monthly fee rates, as set out in the Order; and
      2. the Platform Provider shall be entitled to charge the Customer for any expenses reasonably incurred by the individuals whom the Platform Provider engages in connection with the Services including the cost of services provided by third parties and required by the Platform Provider for the performance of the Services.
   2. The Platform Provider reserves the right to increase the Charges on an annual basis with effect from each anniversary of the Commencement Date in line with the percentage increase in the Retail Prices Index in the preceding 12-month period and the first such increase shall take effect on the first anniversary of the Commencement Date and shall be based on the latest available figure for the percentage increase in the Retail Prices Index. 
   3. The Platform Provider shall invoice the Customer monthly in advance.
   4. The Customer shall pay each invoice submitted by the Platform Provider:
      1. immediately via direct debit mandate in accordance with any credit terms agreed by the Platform Provider and confirmed in writing to the Customer; and
      2. in full and in cleared funds to a bank account nominated in writing by the Platform Provider, and

time for payment shall be of the essence of the Contract.

1. All amounts payable by the Customer under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by the Platform Provider to the Customer, the Customer shall, on receipt of a valid VAT invoice from the Platform Provider, pay to the Platform Provider such additional amounts in respect of VAT as are chargeable on the supply of the Services at the same time as payment is due for the supply of the Services.
2. If the Customer fails to make a payment due to the Platform Provider under the Contract by the due date, then, without limiting the Platform Provider’s remedies under clause 9, the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 5.6 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
3. All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

• Intellectual property rights

1. 1. 1. All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by the Platform Provider. 
      2. The Customer grants the Platform Provider a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to the Platform Provider for the term of the Contract for the purpose of providing the Services to the Customer.

• Data protection

The parties shall comply with their respective legal data protection obligations.

• Limitation of liability: THE CUSTOMER’S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

1. 1. 1. References to liability in this clause 8 include every kind of liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
      2. Neither party may benefit from the limitations and exclusions set out in this clause in respect of any liability arising from its deliberate default.
      3. Nothing in this clause 8 shall limit the Customer’s payment obligations under the Contract.
      4. Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
         1. death or personal injury caused by negligence;
         2. fraud or fraudulent misrepresentation; and
         3. breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
      5. Subject to clause 8.2 (No limitation in respect of deliberate default), and clause 8.4 (Liabilities which cannot legally be limited), the Platform Provider’s total liability to the Customer for all loss or damage shall not exceed £1,000.00.
      6. The caps on the Platform Provider’s liabilities shall be reduced by:
         1. payment of an uncapped liability; and
         2. amounts awarded by a court or arbitrator, using their procedural or statutory powers in respect of costs of proceedings or interest for late payment.
      7. Subject clause 8.2 (No limitation in respect of deliberate default), clause 8.3 (No limitation of customer’s payment obligations) and clause 8.4 (Liabilities which cannot legally be limited), this clause 8.7 sets out the types of loss that are wholly excluded:
         1. loss of profits.
         2. loss of sales or business.
         3. loss of agreements or contracts.
         4. loss of anticipated savings.
         5. loss of use or corruption of software, data or information.
         6. loss of or damage to goodwill; and
         7. indirect or consequential loss.
      8. The Platform Provider has given commitments as to compliance of the Services with relevant specifications in clause 3. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
      9. Unless the Customer notifies the Platform Provider that it intends to make a claim in respect of an event within the notice period, the Platform Provider shall have no liability for that event. The notice period for an event shall start on the day on which the Customer became, or ought reasonably to have become, aware of the event having occurred and shall expire 3 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
      10. The Platform Provider has no liability to the Customer for any content posted by third parties in connection with the Services.
      11. This clause 8 shall survive termination of the Contract.

• Termination

1. 1. 1. Without affecting any other right or remedy available to it, either party may terminate the Contract by giving the other party 6 months’ written notice.
      2. Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
         1. the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within 10 days of that party being notified in writing to do so;
         2. the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
         3. the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
         4. the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.
      3. Without affecting any other right or remedy available to it, the Platform Provider may terminate the Contract with immediate effect by giving written notice to the Customer if:
         1. the Customer fails to pay any amount due under the Contract on the due date for payment; or 
         2. there is a change of control of the Customer.
      4. Without affecting any other right or remedy available to it, the Platform Provider may suspend the supply of Services under the Contract or any other contract between the Customer and the Platform Provider if:
         1. the Customer fails to pay any amount due under the Contract on the due date for payment;
         2. the Customer becomes subject to any of the events listed in clause 9.2(c) or clause 9.2(d), or the Platform Provider reasonably believes that the Customer is about to become subject to any of them; or
         3. the Platform Provider reasonably believes that the Customer is about to become subject to any of the events listed in clause 9.2(b).

• Consequences of termination

1. 1. 1. On termination of the Contract:
         1. the Customer shall immediately pay to the Platform Provider all of the Platform Provider’s outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, the Platform Provider shall submit an invoice, which shall be payable by the Customer immediately on receipt; and
         2. the Customer shall return or destroy as directed by the Platform Provider all of the Platform Provider Materials. Until they have been returned or destroyed as directed, the Customer shall be solely responsible for their safe keeping and will not use them for any purpose.
      2. Termination of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.
      3. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination of the Contract shall remain in full force and effect.

• General

1. 1. Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control.
   2. Assignment and other dealings.
      1. The Platform Provider may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.
      2. The Customer shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract.
   3. Confidentiality.
      1. Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or Platform Providers of the other party, except as permitted by clause 11.3(b).
      2. Each party may disclose the other party’s confidential information:
         1. to its employees, officers, representatives, contractors, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, contractors, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 11.3; and
         2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
      3. Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.
   4. Entire agreement.
      1. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.
      2. Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation based on any statement in the Contract.
   5. Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
   6. Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.
   7. Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this Agreement. If any provision or part-provision of this Contract deleted under this clause 11.7 the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.
   8. Notices.
      1. Any notice or communication shall be deemed to have been received:
         1. if delivered by hand, at the time the notice is left at the proper address;
         2. if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; or
         3. if sent by email at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 11.8(a)(iii), business hours means 9.00am to 5.00pm Monday to Friday on a day that is not a public holiday in the place of receipt.
      2. This clause 11.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.
   9. Third party rights.
      1. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
      2. The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.
   10. Governing law. The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
   11. Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.